Refund Policy

Last updated: January 2026

At Jambr, we design every product with care, and we stand behind the quality of everything we ship. If something isn’t right, we’ll work with you to make it right. This Refund Policy outlines how we handle returns, refunds, and exchanges for purchases made through jambr.com.

We believe in clarity, calm, and confidence, and that includes how we resolve issues

1. Eligibility for Refunds

You may request a refund if:

Your item arrives damaged or defective
You receive the wrong product
Your item is lost in transit and confirmed undelivered
You change your mind within the eligible return window (see Section 2)

To be eligible, your item must be unused, in its original packaging, and returned within the timeframe outlined below.

2. Return Timeframes

We accept refund requests within:

14 days of delivery for change-of-mind returns
30 days of delivery for damaged, defective, or incorrect items

If your request falls outside these windows, we may not be able to offer a refund but we’ll always try to help.

3. Non-Refundable Items

We do not offer refunds on:

Gift cards
Final sale items
Used or damaged items not caused by transit or manufacturing issues
Items returned without original packaging or accessories
Items returned after the refund window has closed

4. How to Request a Refund

To request a refund, please email support@jambr.com with:

Your order number
A brief explanation of the issue
Clear photos (if applicable) showing the product and packaging

Our team will review your request within 2 business days and guide you through the next steps.

6. Refund Processing

Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed within 5–7 business days to your original payment method.

Please note:

Refunds may take additional time to appear on your statement depending on your bank or payment provider.
Shipping fees (if applicable) are non-refundable unless the item was damaged or incorrect.

7. Exchanges

We do not offer direct exchanges. If you’d like a different item, please return your original item for a refund and place a new order.

8. Order Cancellations

Orders can only be cancelled before they enter processing. If your order has already been packed or shipped, you’ll need to follow the return process outlined above.

To cancel an order, contact us immediately at support@jambr.com.

9. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can assess the issue and arrange a replacement or refund.

10. Lost Parcels

If your parcel is marked as delivered but cannot be located:

Check with household members, neighbours, or building management
Contact your local post office or delivery provider
If still unresolved, contact us within 7 days of the marked delivery date

We’ll investigate with the carrier and offer a resolution based on their findings

11. International Orders

International customers are responsible for any customs duties, taxes, or import fees. These charges are non-refundable. If your item is returned due to unpaid customs fees, we may deduct shipping costs from your refund.

12. Policy Updates

Jambr may update this Refund Policy from time to time. The most recent version will always be available on our website. We encourage you to review it periodically.

Need Help?

We’re here to help. If you have questions about your order, refund eligibility, or return process, contact us at:

support@jambr.com
Monday–Friday, 9am–5pm AEST

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