SHIPPING & REFUND POLICY
Shipping
We process all orders within 1–2 business days, or up to 3–14 business days during peak periods. Orders placed after 12:00 PM AEST may begin processing the next business day. We ship Australia‑wide and to select international destinations.
Shipping fees and delivery estimates are shown at checkout. Delivery timeframes are estimates only and may be affected by carrier delays, weather, or customs.
Once your order is dispatched, you’ll receive tracking details. If your order contains multiple items, they may be shipped together or separately depending on stock availability.
Delivery Issues
If your parcel is:
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Marked delivered but missing, check neighbours, building management, or your local post office.
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Damaged, contact us within 48 hours with photos.
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Returned due to an incorrect address, additional shipping fees may apply.
International customers are responsible for any customs duties, taxes, or import fees.
For shipping support, email admin@jambr.com.au
Refunds & Returns
You may request a refund if your item arrives damaged, defective, incorrect, lost, or if you change your mind within the eligible return window. Items must be unused, in original packaging, and returned within the timeframe below.
Return Timeframes
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Change of mind: within 14 days of delivery
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Damaged, defective, or incorrect items: within 30 days
Non‑Refundable Items
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Gift cards
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Final sale items
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Used items
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Items without original packaging
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Returns outside the eligible window
How to Request a Refund
Email admin@jambr.com.au with:
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Your order number
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A brief explanation
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Photos (if applicable)
We’ll respond within 2 business days.
Refund Processing
Once your return is received and approved, refunds are issued within 5–7 business days to your original payment method. Shipping fees are non‑refundable unless the item was damaged or incorrect.
Cancellations
Orders can only be cancelled before processing begins. If your order has already been packed or shipped, you’ll need to follow the return process.
Lost Parcels
If your parcel is marked delivered but cannot be found, contact us within 7 days of the delivery date so we can investigate with the carrier.
International Orders
Customs duties, taxes, and import fees are non‑refundable. If a parcel is returned due to unpaid customs fees, shipping costs may be deducted from your refund.
Need Help?
We’re here Monday–Friday, 9am–5pm AEST